Settlement & Integration Program

Settlement & Integration program is for immigrant and refugee newcomers in Surrey and North Delta. This program provides newcomers the tools, knowledge and confidence necessary to establish themselves in Canada.


How Settlement and Integration Works

The Settlement and Integration program helps new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services.

The program provides information, referral and support in various languages including Korean, Spanish, Mandarin, Punjabi, Vietnamese, Somali, Arabic, Tagalog and English to assist newcomers in the following areas:

Quick Information and Referral
For simple inquiries that can be addressed immediately.

Orientation
To learn about Canadian government systems, regulations and services that support initial settlement needs. Orientation is done either one-to-one or in a group setting.

Settlement Counselling
Support to navigate service systems to address family and personal adjustment issues including labour market support to job seekers.                   

Assisted Access to Services
Support to increase ability and confidence, to obtain information or access services independently.

Life Skills and Education

Short Term Programs/Courses
The purpose of programs/courses is to provide group support, skills and knowledge needed to handle Settlement, Adaptation and Integration Issues. Free child minding and some transportation support is available. Please see the schedule on this page for more information on workshop topics.  

Topical Workshops
Workshops cover a variety of topics and are designed to provide clients with knowledge and skills necessary for successful living in a new social and cultural environment.

Guided Pathways Support
A Case Management approach that includes support for preparation of a plan which blends personal with basic settlement goals, necessary actions to achieve intended goals, time frames, milestones and intended results.

Community Connections
We provide clients/families with opportunities to connect with non-immigrant and long-term residents as their mentors, and connect clients/families to the services and events in the broader community.

Eligibility

To qualify for Settlement and Integration services, you must be a resident of Surrey or Delta, and have a status in Canada that falls into one of the following:

  1. Permanent Resident of Canada
  2. Protected Persons as defined in IRPA Section 95
  3. Recipient CIC letter of approval to be a permanent resident, pending admissibility assessment
  4. Live-in caregivers in Canada who work under the Live-In Caregiver Program
  5. Naturalized Citizen
  6. Refugee Claimant
  7. Recipient of valid nomination letter from Provincial Nominee program, but not approved by CIC for permanent residency

Locations

Settlement and Integration Program operates primarily out of Options Community Services Newton Office location. Secondary locations are available all across Surrey. Services are offered in English and other languages during select operating hours.

City Centre Library
Room 203, 10350 University Dr. Surrey, BC
Korean, Tagalog, English: Mon 3:00 pm - 7:00 pm

George Mackie Library
8440 - 112 St., Delta, BC
Punjabi, English: Tue 1:00 pm - 5:00 pm
Mandarin, English: Thur 1:00 pm - 5:00 pm

Strawberry Hill Library
7399 122 St., Surrey, BC
Punjabi, English: Tue 1:00 pm – 5:00 pm (Alternate Tuesdays, please call Options Newton office)  

Guildford Recreation Centre
15105 - 105 Ave., Surrey, BC
Korean, English: Mon 3:00 pm - 7:00 pm
Arabic, English: Tue 3:00 pm - 7:00 pm
Spanish, English: Thur 3:00 pm - 7:00 pm

South Surrey Recreation Centre
14601 - 20 Ave., Surrey, BC
Korean, English: Thurs 1:00 pm - 5:00 pm

Newton Recreation Centre
13730 - 72 Ave., Surrey, BC
Punjabi, English: Thursdays: 3:00 pm - 7:00 pm
Somali, English: Wednesdays: 3:00 pm - 7:00 pm

This Program Is For:
Refugees, immigrants

Type of Program:

One-to-one, workshop and courses, pre-registered groups

Requirements:

See above

Referral:

Self-referral

Multilingual:

Yes

Languages:

English, Korean, Spanish, Mandarin, Punjabi, Vietnamese, Somali, Arabic, Tagalog

Contact Info:
Connie Hong
Senior Program Manager
604.572.4060 ext.1126
connie.hong@options.bc.ca

Iris Solorzano
Assistant Program Manager
604.572.4060 ext. 1137
iris.solorzano@options.bc.ca

Locations:
Settlement & Integration Program operates primarily out of the OCS Newton office. Secondary location are available throughout Surrey:

Newton Office
13520 78th Ave
Surrey, BC V3W 8J6 (map)

March Workshops
Quick Links to Public Legal Information & Resources
Family Law
Wills and Estates
Housing 
Legal Services 

Health
Small Claims
Driving and ICBC
Employment
Immigration