Fraser Health Crisis Line
Operated by Options Community Services, the Fraser Health Crisis Line provides confidential, free and immediate emotional support and community resource information to the 1.5 million people residing in communities across the Fraser Health region. The Crisis Line operates 24 hours a day, every day.
Skilled and compassionate volunteers respond to numerous and varied concerns. Calls come from people struggling to cope with mental health issues, loneliness and isolation. Nearly twice a day, someone's despair escalates to the point that thoughts of suicide are present.
Other issues most frequently called about include grief and loss, family violence, addiction and relationship conflicts along with requests for referrals to additional resources and supports. In fact, the Crisis Line provides information on more than 400 community services and groups.
The desired outcome of all calls to the Crisis Line is an increase in the caller's ability to cope with their situation or immediate crisis.
What do previous callers say?
"I have to give the Crisis Line a lot of credit... without you guys, I 'gotta' say I wouldn't be here. You guys have saved me in a lot of ways. I am so thankful, everyone does such a good job, and when I'm about to give up, I know I can call for some help."
"I think it's a really great service, you guys are doing a great thing. I felt a real compassion and real genuine concern. It's a calling. I was in real trouble and to be able to phone up someone in that moment was such a great help."
"You've been amazing. I can think straight again and I'm not so stressed anymore. I can't thank you enough. You brought me back to some place I can function again."
"I lived many lonely years before I knew this service existed but I have been doing much, much better now. I know I keep saying it, but thanks so much."
Challenging and rewarding
The Fraser Health Crisis Line is continually recruiting volunteers to provide assistance to people experiencing emotional distress. No previous experience is needed as extensive training and ongoing support is provided. If you are interested in learning more about this challenging and rewarding opportunity, click here.
For people wanting someone who will listen and assist in sorting out what might help increase their ability to better manage and cope with their situation, the Fraser Health Crisis Line is available 24 hours a day, every day at 604.951.8855 or toll-free at 1.877.820.7444.