SIP helps immigrants and refugees build a new life in Canada by offering personalized support, community orientation, and access to essential services in their language.
Our Services Include:
Needs and Assets Assessments & Referrals
Formal needs and assets assessment, personalized settlement planning and community service navigation.
Information and Orientation Sessions
Individual, family or group support on topics like:
• Housing & Tenancy
• Money Management & Financial Literacy
• Canadian Law, Rights, & Responsibilities
• Important Documents
• Education
• Improving Your English
• Health Care in Canada
• Tax and Government Benefits
• Overview of Canada
• Indigenous Peoples
• Transportation, Communications & More
Support Services
• Childminding
• Interpretation & Translation
• Transportation Assistance
• Digital Support
Languages We Serve In:
English, Amharic, Arabic, Dari, Hindi, Mandarin, Pashto, Punjabi, Somali, Spanish, Swahili, Tigrinya, Turkish, Urdu – and more through secure AI interpretation tools.
Eligibility criteria
For Permanent Residents, Protected Persons, Convention Refugees & Palestinians under MOME2023.
Can you access the program directly?
✅ Self-referrals and referrals from community agencies are welcome!
Other information
How to Get Help: Contact Our Intake Team
📧 Email: settlement@options.bc.ca
📞 Phone: 604.572.4060
The Settlement Intake & Support Worker Team will match you with the right support based on your needs and language.
You can also reach us at these language-specific numbers:
• Spanish or English: 236.989.7534
• Dari, Pashto, Hindi, Urdu or English: 604.329.8007
• Arabic or English: 236.989.4670
• Somali, Arabic or English: 604.999.8135
Where We Are:
Main Location:
Newcomers’ Hub
13520 - 78th Avenue, Surrey, BC V3W 8J6
📞 604.572.4060 | 📧 settlement@options.bc.ca
Other Locations & Drop-in Hours:
City Centre Library - Room 203
10350 University Drive, Surrey, BC V3T 4B6
Dari, Farsi, Pashto, Turkish, Urdu: Monday (3:00 pm - 7:00 pm)
Strawberry Hill Library
7399 - 122nd Street, Surrey, BC V3W 5J2
Punjabi, Hindi, Urdu: Tuesday (1:00 - 5:00 pm)
Somali: Wednesday (1:00 pm - 5:00 pm)
Semiahmoo Library
1815 152 Street, Surrey, BC V4A 9Y9
Mandarin: Monday (1:00 pm - 5:00 pm)
Guildford Library
15105 - 105th Avenue, Surrey, BC V3R 7G8
Spanish: Thursday (1:00 pm - 5:00 pm)
Guildford Recreation Centre
15105 - 105th Avenue, Surrey, BC V3R 7G8
Tigrinya, Swahili, Amharic: Tuesdays (1:00 pm - 4:30 pm)
Arabic: Wednesdays (9:00 am – 12:00 pm)