SIP helps immigrants and refugees build a new life in Canada by offering personalized support, community orientation, and access to essential services in their language.
Our Services Include:
Needs and Assets Assessments & Referrals
Formal needs and assets assessment, personalized settlement planning and community service navigation.
Information and Orientation Sessions
Individual, family or group support on topics like:
• Housing & Tenancy
• Money Management & Financial Literacy
• Canadian Law, Rights, & Responsibilities
• Important Documents
• Education
• Improving Your English
• Health Care in Canada
• Tax and Government Benefits
• Overview of Canada
• Indigenous Peoples
• Transportation, Communications & More
Support Services
• Childminding
• Interpretation & Translation
• Transportation Assistance
• Digital Support
Languages We Serve In:
English, Amharic, Arabic, Dari, Hindi, Mandarin, Pashto, Punjabi, Somali, Spanish, Swahili, Tigrinya, Turkish, Urdu – and more through secure AI interpretation tools.
Eligibility criteria
For Permanent Residents, Protected Persons, Convention Refugees & Palestinians under MOME2023.
Can you access the program directly?
✅ Self-referrals and referrals from community agencies are welcome!
Other information
How to Get Help: Contact Our Intake Team
📧 Email: settlement@options.bc.ca
📞 Phone: 604.572.4060
The Settlement Intake & Support Worker Team will match you with the right support based on your needs and language.
You can also reach us at these language-specific numbers:
• Spanish or English: 236.989.7534
• Dari, Pashto, Hindi, Urdu or English: 604.329.8007
• Arabic or English: 236.989.4670
• Somali, Arabic or English: 604.999.8135
Where We Are:
Main Location:
Newcomers’ Hub
13520 - 78th Avenue, Surrey, BC V3W 8J6
📞 604.572.4060 | 📧 settlement@options.bc.ca
Secondary Locations:
Options Community Services also provides settlement support at Surrey Libraries and City of Surrey Recreation Centres.
For locations, languages, and current drop-in schedules, please visit:
🔗 https://www.surreylibraries.ca/newcomers/free-settlement-services
🔗 https://www.surrey.ca/about-surrey/newcomer-information
Days and times are subject to change. Please click the links above for the most up-to-date service information.