ISP assists new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

Services are offered in: English, Spanish, Mandarin, Punjabi, Hindi, Somali, Arabic, Kurdish and Tagalog.


Needs Assessments and Referrals

Newcomers have early access to a formal needs assessment, and appropriate referrals to available community services that allow them to pursue a defined Settlement Plan for integration.

Information and Orientation

Newcomers have access to information and orientation they need to settle in their community, and to become active citizens. Services are provided either one-to-one, or in a group setting.

Housing Support and Outreach

Newcomers have access to housing support and outreach services when faced with issues such as finding affordable housing, evictions, and disputes with landlords.

Legal Advocacy Clinic

In partnership with Sources Community Resources Society, a legal advocate provides monthly on-site support relating to income assistance, Provincial/Federal disability benefits and other income support programs, tenancy, and debt.

Income Assistance Hub

In partnership with the Ministry of Social Development and Poverty Reduction (MSDPR), an Employment Assistance Worker offers twice weekly on-site services to eligible, vulnerable and multi-barriered newcomer clients in need of
provincial income assistance.

Support Services

Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.

  • Orientation to Recreation Centres
  • Orientation to Libraries
  • Communications Through Technology
  • Money Management and Financial Literacy
  • Family Law and Legal Issues
  • BC Housing Services
  • Tax Information
  • Education
  • Healthy Living and Chronic Disease Self-Management
  • Health Promotion and Prevention
  • Parenting Middle Years Youth
  • Seniors Connections

Eligibility criteria

  • Permanent Residents of Canada (PRs)
  • Convention refugees and protected persons outside Canada who have been selected for resettlement in Canada by IRCC.
  • Protected Persons as defined in Section 95 of the Immigration and Refugee Protection Act (IRPA).
  • Individuals who have been selected, inside or outside Canada, to become PRs and who have been informed by a letter from IRCC.
  • Temporary foreign workers who hold or received approval of a work permit under Section 112 (live-in-caregiver designation) or received initial approval for permanent residence under Section 113 of the Immigration and Refugee Protection Regulations (IRPR).

Contact 604.572.4060.

Can you access the program directly?

Yes. Self referrals and referrals from community agencies are welcome. 

Other referral options

Self referrals and referrals from community agencies are welcome. 

Other information


13520 - 78th Avenue
Surrey, BC V3W 8J6

*** The following secondary locations are also CLOSED due to the COVID-19 outbreak ***

City Centre Library: Room 203, 10350 University Dr. Surrey, BC

  • Employment: Tuesday (1:00 to 5:00 pm)
  • Tagalog: Wednesday (3:00 to 7:00 pm)
  • Arabic: Thursday (1:00 to 5:00 pm)

Strawberry Hill Library: 7399 - 122nd Street, Surrey, BC

  • Punjabi: Tuesday (1:00 to 5:00 pm)
  • Somali: Wednesday (1:00 to 5:00 pm)

Guildford Recreation Centre: 15105 - 105th Avenue, Surrey, BC

  • Korean: Every other Monday (3:00 to 7:00 pm)
  • Arabic: Tuesday (1:00 to 5:00 pm)
  • Spanish: Thursday (1:00 to 5:00 pm)

Semiahmoo Library: 1815 152 St, Surrey, BC V4A 9Y9

  • Mandarin: Monday (1:00 to 5:00 pm)


Jenny Lam
Senior Manager
604.572.4060 ext 1171

Gurrinder Roy
Program Manager
604.572.4060 ext 1168

Funded by Immigration, Refugees and Citizenship Canada 

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