Settlement and Integration Program (SIP)


SIP assists new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

Services are offered in: English, Spanish, Mandarin, Punjabi, Hindi, Urdu, Somali, Arabic, Kurdish, Farsi/Dari, Pashto, Turkish and Ukrainian.


Needs Assessments and Referrals

Newcomers have early access to a formal needs assessment, and appropriate referrals to available community services that allow them to pursue a defined Settlement Plan for integration.

Information and Orientation

Newcomers have access to information and orientation they need to settle in their community, and to become active citizens. Services are provided either one-to-one, or in a group setting.

  • Orientation to Recreation Centres
  • Orientation to Libraries
  • Communications Through Technology
  • Money Management and Financial Literacy
  • Canadian Law, Rights and Responsibilities
  • Housing
  • Tax Information
  • Education
  • Health
  • Cross-Cultural Parenting

Housing Support and Outreach

Newcomers have access to housing support and outreach services when faced with issues such as finding affordable housing, evictions, and disputes with landlords.

Legal Advocacy Clinic

In partnership with Sources Community Resources Society, a legal advocate provides monthly on-site support relating to income assistance, Provincial/Federal disability benefits and other income support programs, tenancy, and debt.

Income Assistance Hub

In partnership with the Ministry of Social Development and Poverty Reduction (MSDPR), a Community Integration Specialist offers twice weekly on-site services to eligible, vulnerable and multi-barriered newcomer clients in need of provincial income assistance.

Support Services

Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.

Eligibility criteria

For permanent residents, refugees, protected persons and live-in-caregivers who require support to settle and adjust to their new life in Canada. Contact 604.572.4060.

Can you access the program directly?

Yes. Self referrals and referrals from community agencies are welcome. 

Other referral options

Self referrals and referrals from community agencies are welcome. 

Other information


Primary Location
13520 - 78th Avenue
Surrey, BC V3W 8J6


City Centre Library: Room 203, 10350 University Dr. Surrey, BC

  • Dari/Farsi, Pashto, Turkish: Monday (3:00 to 7:00 pm)

  • Spanish: Wednesday (1:00 to 5:00 pm)

  • Employment Support: Tuesday (1:00 to 5:00 pm)

Strawberry Hill Library: 7399 - 122nd Street, Surrey, BC

  • Punjabi: Tuesday (1:00 to 5:00 pm)
  • Somali: Wednesday (1:00 to 5:00 pm) 

Semiahmoo Library: 1815 152 St, Surrey, BC V4A 9Y9

  • Mandarin: Monday (1:00 to 5:00 pm)

Guildford Recreation Centre: 15105 - 105th Avenue, Surrey, BC

  • Arabic: Wednesday (3:00 to 7:00 pm)
  • Spanish: Thursday (1:00 to 5:00 pm


Jenny Lam
Senior Manager
604.572.4060 ext. 21171

Gurrinder Roy
Program Manager
604.572.4060 ext. 21168

For Language-Specific Services, please contact:

Birivan Issa
Settlement Worker - Arabic & Kurdish
604.572.4060 ext. 21142
Cell: 236.989.4670

Laith Ghazali
Settlement Housing Outreach Worker - Arabic & English
604.572.4060 ext. 21170
Cell: 604.613.8801

Emma Zhang
Settlement Worker - Mandarin
604.572.4060 ext. 21133
Cell: 604.880.8305

Jobanpreet Kaur
Settlement Worker - Punjabi & Hindi
604.572.4060 ext. 21144
Cell: 236.989.7387

Ikram Araya
Settlement Worker - Somali
604.572.4060 ext. 21140
Cell: 236.989.5678

Iliana Morales
Settlement Worker - Spanish
Cell: 778.888.8107

Feroz Tokhi
Settlement Worker - Farsi/Dari, Pashto and Turkish
604.572.4060 ext. 21132
Cell: 236.989.6499

Jahan Watanyar
Settlement Worker - Farsi/Dari and Pashto 
604.572.4060 ext. 21175
Cell: 604.818.8779

Ziba Helali
Settlement Worker - Farsi/Dari, Pashto, Urdu and Hindi
Cell: 604.329.8007

Hanna Piskun
Settlement Worker - Ukrainian
Cell: 604.612.8149

Funded by Immigration, Refugees and Citizenship Canada 


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