Settlement and Integration Program (SIP)


SIP assists new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

Services are offered in: English, Spanish, Mandarin, Punjabi, Hindi, Urdu, Somali, Arabic, Kurdish, Farsi/Dari, Pashto, Turkish and Ukrainian.


Needs Assessments and Referrals

Newcomers have early access to a formal needs assessment, and appropriate referrals to available community services that allow them to pursue a defined Settlement Plan for integration.

Information and Orientation

Newcomers have access to information and orientation they need to settle in their community, and to become active citizens. Services are provided either one-to-one, or in a group setting.

  • Orientation to Recreation Centres
  • Orientation to Libraries
  • Communications Through Technology
  • Money Management and Financial Literacy
  • Canadian Law, Rights and Responsibilities
  • Housing
  • Tax Information
  • Education
  • Health
  • Cross-Cultural Parenting

Housing Support and Outreach

Newcomers have access to housing support and outreach services when faced with issues such as finding affordable housing, evictions, and disputes with landlords.

Legal Advocacy Clinic

In partnership with Sources Community Resources Society, a legal advocate provides monthly on-site support relating to income assistance, Provincial/Federal disability benefits and other income support programs, tenancy, and debt.

Income Assistance Hub

In partnership with the Ministry of Social Development and Poverty Reduction (MSDPR), a Community Integration Specialist offers twice weekly on-site services to eligible, vulnerable and multi-barriered newcomer clients in need of provincial income assistance.

Support Services

Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.

Eligibility criteria

For permanent residents, refugees, protected persons and live-in-caregivers who require support to settle and adjust to their new life in Canada. Contact 604.572.4060.

Can you access the program directly?

Yes. Self referrals and referrals from community agencies are welcome. 

Other referral options

Self referrals and referrals from community agencies are welcome. 

Other information


Primary Location
13520 - 78th Avenue
Surrey, BC V3W 8J6


City Centre Library: Room 203, 10350 University Dr. Surrey, BC

  • Dari/Farsi, Pashto, Turkish: Monday (3:00 to 7:00 pm)

  • Spanish: Wednesday (1:00 to 5:00 pm)

  • Employment Support: Tuesday (1:00 to 5:00 pm)

Strawberry Hill Library: 7399 - 122nd Street, Surrey, BC

  • Punjabi: Tuesday (1:00 to 5:00 pm)
  • Somali: Wednesday (1:00 to 5:00 pm) *starting May 11, 2022

Semiahmoo Library: 1815 152 St, Surrey, BC V4A 9Y9

  • Mandarin: Monday (1:00 to 5:00 pm)

Guildford Recreation Centre: 15105 - 105th Avenue, Surrey, BC

  • Arabic: Wednesday (3:30 tp 7:30 pm)


    Jenny Lam
    Senior Manager
    604.572.4060 ext. 21171

    Gurrinder Roy
    Program Manager
    604.572.4060 ext. 21168

    For Language-Specific Services, please contact:

    Birivan Issa
    Settlement Worker - Arabic & Kurdish
    604.572.4060 ext. 21142
    Cell: 236.989.4670

    Laith Ghazali
    Settlement Housing Outreach Worker - Arabic & English
    604.572.4060 ext. 21170
    Cell: 604.613.8801

    Emma Zhang
    Settlement Worker - Mandarin
    604.572.4060 ext. 21133
    Cell: 604.880.8305

    Kuljeet Luthra
    Settlement Worker - Punjabi & Hindi
    604.572.4060 ext. 21144
    Cell: 236.989.7387

    Ikram Araya
    Settlement Worker - Somali
    604.572.4060 ext. 21140
    Cell: 236.989.5678

    Dayana Avila
    Settlement Worker - Spanish
    604.572.4060 ext. 21139
    Cell: 236.989.7534

    Iliana Morales
    Settlement Worker - Spanish
    Cell: 778.888.8107

    Feroz Tokhi
    Settlement Worker - Farsi/Dari, Pashto and Turkish
    604.572.4060 ext. 21132
    Cell: 236.989.6499

    Jahan Watanyar
    Settlement Worker - Farsi/Dari and Pashto 
    604.572.4060 ext. 21175
    Cell: 604.818.8779

    Hanna Piskun
    Settlement Worker - Ukrainian
    Cell: 604.612.8149

    Funded by Immigration, Refugees and Citizenship Canada 


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