SIP assists new immigrants and refugees to settle in Canada by providing orientation to their new communities as well as guidance and support to access necessary government and community services. 

Services are offered in: English, Spanish, Mandarin, Punjabi, Hindi, Urdu, Somali, Arabic, Kurdish, Farsi/Dari, Pashto, Turkish and Russian.

 

Needs Assessments and Referrals

Newcomers have early access to a formal needs assessment, and appropriate referrals to available community services that allow them to pursue a defined Settlement Plan for integration.

Information and Orientation

Newcomers have access to information and orientation they need to settle in their community, and to become active citizens. Services are provided either one-to-one, or in a group setting.

  • Orientation to Recreation Centres
  • Orientation to Libraries
  • Communications Through Technology
  • Money Management and Financial Literacy
  • Canadian Law, Rights and Responsibilities
  • Housing
  • Tax Information
  • Education
  • Health
  • Cross-Cultural Parenting

Housing Support and Outreach

Newcomers have access to housing support and outreach services when faced with issues such as finding affordable housing, evictions, and disputes with landlords.

Legal Advocacy Clinic

In partnership with Sources Community Resources Society, a legal advocate provides monthly on-site support relating to income assistance, Provincial/Federal disability benefits and other income support programs, tenancy, and debt.

Income Assistance Hub

In partnership with the Ministry of Social Development and Poverty Reduction (MSDPR), a Community Integration Specialist offers twice weekly on-site services to eligible, vulnerable and multi-barriered newcomer clients in need of provincial income assistance.

Support Services

Newcomers have access to “enabling services” which allow their participation in all settlement services such as child care/childminding, translation and interpretation services, and transportation support.

Eligibility criteria

For permanent residents, refugees, protected persons and live-in-caregivers who require support to settle and adjust to their new life in Canada. Contact 604.572.4060.

Can you access the program directly?

Yes. Self referrals and referrals from community agencies are welcome. 

Other referral options

Self referrals and referrals from community agencies are welcome. 

Other information

Location(s)

Primary Location
13520 - 78th Avenue
Surrey, BC V3W 8J6

SERVICES ARE NOW AVAILABLE AT THE FOLLOWING SECONDARY LOCATIONS

City Centre Library: Room 203, 10350 University Dr. Surrey, BC

  • Dari/Farsi, Pashto, Turkish: Monday (3:00 to 7:00 pm)
  • Employment Support: Tuesday (1:00 to 5:00 pm)

Strawberry Hill Library: 7399 - 122nd Street, Surrey, BC

  • Punjabi: Tuesday (1:00 to 5:00 pm)
  • Somali: Wednesday (1:00 to 5:00 pm) *starting May 11, 2022

Semiahmoo Library: 1815 152 St, Surrey, BC V4A 9Y9

  • Mandarin: Monday (1:00 to 5:00 pm)

Guildford Recreation Centre: 15105 - 105th Avenue, Surrey, BC

  • Arabic: Wednesday (3:30 tp 7:30 pm)

    Chuck Bailey Recreation Centre: 13458 - 107A Ave., Surrey, BC

    • Spanish: Monday (3:00 to 7:00 pm)

    Contact(s)

    Jenny Lam
    Senior Manager
    604.572.4060 ext. 21171
    jenny.lam@options.bc.ca

    Gurrinder Roy
    Program Manager
    604.572.4060 ext. 21168
    gurrinder.roy@options.bc.ca

    For Language-Specific Services, please contact:

    Birivan Issa
    Settlement Worker - Arabic & Kurdish
    604.572.4060 ext. 21142
    Cell: 236.989.4670
    birivan.issa@options.bc.ca

    Laith Ghazali
    Settlement Housing Outreach Worker - Arabic & English
    604.572.4060 ext. 21170
    Cell: 604.613.8801
    laith.ghazali@options.bc.ca

    Emma Zhang
    Settlement Worker - Mandarin
    604.572.4060 ext. 21133
    Cell: 604.880.8305
    emma.zhang@options.bc.ca

    Kuljeet Luthra
    Settlement Worker - Punjabi & Hindi
    604.572.4060 ext. 21144
    Cell: 236.989.7387
    kuljeet.luthra@options.bc.ca

    Ikram Araya
    Settlement Worker - Somali
    604.572.4060 ext. 21140
    Cell: 236.989.5678
    ikram.araya@options.bc.ca

    Lesly Cruz
    Settlement Worker - Spanish
    604.572.4060 ext. 21139
    Cell: 236.989.7534
    lesly.cruz@options.bc.ca

    Feroz Tokhi
    Settlement Worker - Farsi/Dari, Pashto and Turkish
    604.572.4060 ext. 21132
    Cell: 236.989.6499
    feroz.tokhi@options.bc.ca

    Funded by Immigration, Refugees and Citizenship Canada 

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